9/30/2019 11:26:09 PM
Number Of Pages:
3 Double-spaced (900 words)
Number Of Sources:
Type of Document:
Suppose you are a human resource professional helping to improve the performance management system of a company that sells and services office equipment. The company operates a call center that takes calls from customers who are having problems with their equipment. Call center employees are supposed to verify the problem is not one the customer can easily handle (for example, equipment that will not operate because it has come unplugged). Then, if the problem is not resolved over the phone, the employees arrange for service technicians to visit the customer. The company can charge the customer only if a service technician visits, so performance management of the call center employees focuses on productivity – how quickly they can complete a call and move on to the next caller. To measure this performance efficiently and accurately, the company uses electronic monitoring. How would you expect the employees to react to the electronic monitoring? How might the organization address the employees’ concerns? (25 points, 1 page, double space) Besides productivity in terms of number of calls, what other performance measures should the performance management system include? (25 points, 1 page, double space) How should the organization gather information about the other performance measures? (25 points, 1 page, double space) Use the readings and resources provided in our online lecture, book, Kean library and reputable sources found on the Internet to support your viewpoints. Be sure to use your own voice in your answers. Simple copy and pastes will not be accepted. Be sure to site all sources referenced by using APA guidelines.
Needs help with similar assignment?
We are available 24x7 to deliver the best services and assignment ready within 3-4 hours? Order a custom-written, plagiarism-free paperOrder Over WhatsApp Place an Order Online
Do you have an upcoming essay or assignment due?
All of our assignments are originally produced, unique, and free of plagiarism.If yes Order Similar Paper